In some cases, he said, players will just stop to chat other times, they come to learn how to play casino games or spin what Gabrila calls a “wheel of hooks,” where everyone gets a token prize. “Whether it’s their body language, their facial features, you can usually feel when someone walks into the center what they might be there for,” he said.
Today, when you walk into Springfield’s MGM casino, tucked away off the main floor where people are pushing buttons on slot machines, you’ll see an open office with comfortable green chairs.Īmy Gabrilla stands behind the counter and greets visitors. This law is often praised for a key stipulation: every year a portion of the game’s revenue must go toward mitigating its harm, including within the casinos themselves. Earlier this year, Massachusetts introduced sports betting as the last form of legal gambling in the state since the passage of casino legislation in 2011.
